How can
we help?

A reference appears only after the website saves your enquiry. Keep that reference for follow-up with our team.

If you saw an error or no saved reference, do not assume the request arrived. Contact the team if you are unsure before starting another enquiry.

No. Your request asks the team to check availability and prepare a quotation. Availability, fare, additional charges and trip terms must be agreed before a booking is confirmed.

A saved enquiry reference is not a booking confirmation. Read our booking information for what to agree with the team.

Confirm the route, travel date, pickup and return times, passenger count, luggage and vehicle requirements. Ask what the fare includes and how tolls, parking, waiting time, extra distance or itinerary changes will be handled.

Payment timing and accepted methods are agreed with the team for your booking. A vehicle preference or luggage note does not guarantee a particular vehicle or capacity.

No. Once the website saves your enquiry, it is already available to our operations team. Sharing it on WhatsApp is optional.

The acknowledgement page offers a prepared message with the same reference and submitted details. Review it and tap Send in WhatsApp yourself. Opening or copying the message does not deliver it.

Contact the team with your reference and explain what changed. Include the new pickup location, travel time or route, and any passenger or luggage changes.

Revised arrangements depend on availability and the terms agreed for your booking. A change request is not accepted until the team confirms it. For a time-sensitive update, call directly.

Driver details follow booking confirmation and assignment. If you need an update on an existing trip, contact the team with your reference.

You can view recent enquiries from this browser session in My Trips. Full booking history and customer sign-in are not available. For help close to your pickup time, call +91 63722 33855.

Contact the team with your reference. Cancellation charges, payment arrangements and any refund question need to be checked against the terms agreed for your individual booking.

Do not assume that sending a cancellation message has completed the cancellation. Ask the team to confirm the outcome. See booking information.

Call or message the team with your reference, travel date and a brief description of the issue or item. The team will need to check the relevant trip details with you.

For a pickup or trip update that cannot wait, call rather than relying on an unread message.

Read the error message, correct any highlighted fields and review your trip details before trying again. Keep your entered details available and check your internet connection.

If the result is unclear or no saved reference appears, contact the team before creating another enquiry. A failed request is not confirmation that your details were saved.

The RydeX app is the website added to your home screen. Installation options depend on your browser and device. See the installation help for the available steps.

An internet connection is needed for trip pages and enquiry submissions. The offline help screen does not save or queue your form details for later submission.

Contact RydeX with your enquiry reference where possible and explain the correction or privacy request. The team will review it and any records needed for an ongoing booking or applicable obligations.

Do not send identity documents, passwords or payment card details in your first message. Read how we use your details.